A customer update

19.03.2020

A customer update

19.03.2020

In light of theGovernment’s announcement yesterday evening, we are writing to let you know that we have temporarily closed our dealerships with immediate effect until further notice.

As we outlined in our previous communication to you we take our responsibility to protect our team members and customers very seriously. This means that our team members will not be permitted to attend our businesses in Northampton or Oxford tomorrow morning, which in turn means that we will be unable to attend to customers, therefore please do not travel to either Wollaston Northampton or North Oxford GarageWolvercote or Long Hanborough as you will be disappointed.

We are aware that there may be key workers among our customers who have their cars currently in our workshops or who require support during our temporary closure.

We would ask that if you are a key-worker that you contact us via email using the following addresses:

keyworker@oxfordbmw.co.uk

We will make every endeavour to return your car to you, but we must ensure we do this in a safe and compliant manner.

If you are not a key-worker but have questions about your vehicle, please contact us on marketing@williammorgangroup.co.uk and we will endeavour to get back to you as soon as possible.

These are unprecedented events and we anticipate that many of our customers will wish to contact us for information, so we please ask that you bear with us during this time.

It was our hope that we would be able to facilitate an orderly closure of our businesses as communicated in our previous update, however, the safety of all UK citizens must now take priority.

Thank you for your understanding.

Kind regards

William Le Fevre Group Managing Director